Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a bonus offer we've listed? This page explains the best way to reach us and what we can (and can't) help with.
What we can help with
Poker is an independent comparison site covering the best online poker sites and apps for US players. We're happy to hear from readers on topics like:
- Corrections to bonus terms, rake structures or other details in our reviews
- Feedback on a poker site we've ranked, including your own experience with deposits, withdrawals or software
- Suggestions for operators or features we haven't covered yet
- General questions about how we research and score real money poker sites
- Press or partnership enquiries
What we can't help with
We are a review and comparison site — we don't operate any poker room, hold player funds, or process deposits and withdrawals. That means we're not able to:
- Access, verify or recover a player account on Coinpoker, Bovada, Stake, Ignition, Americas Card Room, Black Chip Poker, Ya Poker, BC Poker, Betonline, Jack Poker or any other operator
- Resolve a withdrawal delay, KYC verification issue or bonus dispute on your behalf
- Offer legal, financial or tax advice related to your poker winnings or losses
For any of the above, contact the poker site's own customer support team directly — they're best placed to check your account and resolve it. If gambling has stopped feeling fun or under control, our Responsible Gambling page has resources and helpline details that can help.
How our reviews and rankings work
A common question we get is how sites like Coinpoker, Bovada or Ignition end up ranked the way they are. In short: we assess each operator against the same criteria — traffic and player pool, game variety across cash games, MTTs, Sit & Gos and fast-fold formats, rake and rakeback value, software and mobile quality, deposit and withdrawal options, and how clearly bonus terms are disclosed. Commission from an operator, where it applies, never buys a higher position on this site. If you think we've missed something in that process, this is exactly the kind of feedback worth sending us.
Before you get in touch, check these first
| Your question | Where to look |
|---|---|
| Bonus terms, wagering requirements, eligibility for a specific offer | The offer details next to each site's listing on this site |
| How we assess and rank poker sites | Our methodology, summarised above |
| Concerned about time or money spent playing | Responsible Gambling |
| Who runs this site and how we're funded | About Us |
| Terms of use for this website | Terms and Conditions |
A note on affiliate relationships
Poker may earn a commission if you click through to a poker site listed here and sign up. This is how we keep the site free to use, and it has no bearing on our ratings — operators cannot pay for a better position, and we disclose material bonus conditions, such as deposit requirements and playthrough terms, alongside every offer we mention.
Responsible gambling and eligibility
Online poker for real money is only available where it's legally regulated, and only to players who meet the minimum age set by their state — 21 in most regulated states, though a small number allow 18. Poker involves real financial risk; no strategy or bonus removes that risk, and skill alone doesn't guarantee winning outcomes. If you or someone you know is struggling to control their gambling, call 1-800-GAMBLER for free, confidential support, or visit our Responsible Gambling page for further help.
Get in touch
For anything not covered above — corrections, feedback, or general questions about our coverage of real money poker sites — reach out through the contact details provided elsewhere on this site. We read every message and aim to respond within a reasonable timeframe, though we can't guarantee a reply to every enquiry given the volume we receive.