Alex Isaly Official ships within the U.S and Canada only.

  • Free Shipping on all orders over $100.00
  • $4.99 flat rate shipping for orders less than 5 pounds.
  • $15 flat rate shipping for heavy weight orders 5-20 pounds.
  • $10 Shipping on orders being shipped to Canada
All orders are shipped via USPS, with door to door tracking.
All orders will be processed and shipped within 5-7 business days.
After an orders has shipped, it will take approximately 5-10 business days to arrive.
If you have any further questions about shipping, please contact us:



You can return or exchange an item within 60 days from the date your order was placed. No returns or exchanges will be accepted after 60 days from order date.

Only merchandise in their original condition with all tags and labels will be accepted for return or exchange.

If the merchandise has been deemed as altered in any way upon return, customer service will contact you to see if you would like the items returned to you.

Any return shipment costs are at the expense of the purchaser.

Returns for any reason must be submitted with a copy of the original order receipt as proof of purchase and all original packaging.

If you received a promotional items with your order at $0.00, the items must be returned if you are requesting a refund. If these items are not included with the return your account will be charged the MSRP for the promotional item.

Note: All sales items are final sale and may not be returned or exchanged.

To request a return/exchange, email your request and the details of your request to:

The subject of your email should be: Return/Exchange for Order # (your order number)


All returns/exchanges must be shipped directly to: Customer Service

448 W. Market Street, Suite #201

San Diego, CA 92101



Buyer is responsible for all shipping costs related to returns and exchanges unless otherwise communicated

All shipping costs are non-refundable. If you are issued a refund, the original cost of shipping will be deducted from your refund.

Please consider using a trackable shipping method as we will not guarantee any lost shipments returned to us.

C.O.D. returns will not be accepted.




We will only replace items which are received defective or damaged.

To request an exchange, email your request, the details of your request, and any photos/images of the damage to

The subject of your email should be: Exchange for Order # (your order number)

Once the request is approved a replacement item will be shipped to you, at no additional shipping cost, along with a pre-paid label to return the damaged merchandise.



Autographed items will not be accepted for return or exchange. All autographed items are final sale.

If you have questions regarding an autographed item prior to purchasing please contact customer service at

The subject of your email should be: Autographed Items



You will receive an email notifying you that your returned item has been received and whether your refund has been approved or rejected.

If approved, your refund will be processed and the amount paid will automatically be credited to your original method of payment. Only the amount paid for the item will be refunded. We cannot refund the cost of shipping.

Note: All sales items are final sale and may not be returned or exchanged.

Please allow 2-3 weeks for refund processing.



If you have not received a refund within 3 weeks of confirmation of refund, please contact your credit card company or bank first as it may take additional time for your refund to post.

If you have done this and you still have not received your refund, please email us at

The subject of your email should be: Refund Not Received for Order # (your order number).

We will research the status and contact you with an update or any questions.